Thank You To All Our Clients who took time to participate in our survey
We recently undertook an extensive independent customer survey. We now have the results of that survey and would like to share some of the feedback with you. It was a very interesting exercise and has given us much encouragement that we are doing many things right and have many very satisfied customers. It has also given us some useful feedback on areas that we can improve so that we can achieve our aim of providing the best first opinion veterinary care for the pets in and around ipswich. The survey looked at all our three largest surgeries at Grange Farm, Ravenswood and Berners Street. Much data was collected for each surgery but it has been summarised as an average for the Orwell Vet Group as a whole. A series of 13 questions were asked with an opportunity to leave general feedback at the end. Customers were asked to rate us for a particular criteria as either very poor, poor, fair, good, very good or excellent. Equivalent National Average figures are shown in brackets (N Ave)
A very big thank you to all our customers who carried out the survey. Your feedback has been very welcome and informative. We will be reviewing much of what we do in light of the results so that we can continue to provide the standards of care you expect and deserve for your pets.